Support
Last updated: May 2026
Direct contact
Need help or have a suggestion? Write to us at info@lapollacolombiana.com. We respond within 48 business hours.
Report a problem from the app
Inside the app, in the top right, there's a "Report problem" button with an alert icon. Tap it to send us a detailed message and we get notified instantly.
Frequently asked questions
How do I join a pool?
Open the app, look at the weekend's open pools and tap the one you want. It shows the entry price and where to transfer. You transfer outside the app, upload the screenshot, and wait for the admin to confirm it. Once approved, your picks count and your money joins the pot.
Can I create my own pool?
No. The admin posts the pools every weekend and you pick which ones to join. Anyone could create their own before, but that mode was retired: now there's a single pot per pool and the split is the same for everyone.
How are points calculated?
It depends on the pool's mode, and it's always written inside before you join. In home/draw/away pools, a correct call is worth 3 points and there are no other options. In exact-score pools, nailing the scoreline is worth 3 and getting just one team's goals right is worth 1. In manual pools, each question states its own value. Points use the 90-minute score: extra time and penalties don't count.
I'm not receiving the SMS verification
Make sure the number is written with the country code (e.g. +57 for Colombia). If after a minute nothing arrives, use the "Receive via WhatsApp" option on the login screen.
Does the app handle money?
The app doesn't charge or transfer money — there's no payment gateway. You transfer outside the app and it only stores the screenshot so the admin can verify the payment by hand. What the app does track is the accounting: how much came in, how much goes to the pot, and who gets paid. Of every entry, 70% goes to the winners' pot and 30% stays with the house; that's stated on every pool before you pay.
How do I delete my account?
Write to us at info@lapollacolombiana.com with your registered WhatsApp number. We'll delete your account and all associated data within 30 days.
Privacy policy
You can read how we handle your data at /privacy.